The 31st ISANA International Education Association Conference (ISANA ONAIR) was held as an Online Conference, 3 – 4 December & 8 – 9 December 2020.       


Theme: Turning challenges into opportunities

Title: 31st ISANA International Education Association ‘Online’ Conference Proceedings
Format: Web (
Publisher: ISANA International Education Association Inc.
Place of Publication: 228 Liverpool St, Hobart 7000

2020 Organising Committee

Conference Committee

Bronwyn Gilson (ISANA, National President)

Sharon Cook (ISANA, National Vice President – Planning and Development)

Samantha Hilbig (ISANA, National Vice President – Professional Development)

Molly Bonnefin (ISANA, National Treasurer)

Mary Ann Seow (ISANA, Project Officer)



Surname, Initial, The paper title, Conference Proceedings of the 31st ISANA International Education Association ‘Online’ Conference, 3-4 & 8-9 December 2020,


Click on the link to open the abstract, slides or other media, where available. Refereed category papers are fully written and blind peer-reviewed papers. All successful Refereed papers will be published in the Transitions Journal and therefore will not be featured on this page.  When available in Transitions a link will be added to their record below.

Updates from Authors

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Title (linked to abstract)


Snapshot Oral (5 mins) TBA We have something to share! How Saudi universities turn the challenges of international students into opportunities: A case study of the Islamic University of Madinah Naif Daifullah Alsulami
Oral (25 mins) Responses in different regions Be inspired! UKCISA’s International Student Ambassador Scheme Julie Allen
Keynote Keynote Platypuses, black swans and the new (not so) normal Professor James Arvanitakis
Oral (25 mins) Student Experience Sustaining research students support Graeme Baguley
Oral (25 mins) Health & Wellbeing International Student Education Consultation Project: Challenges and good practice in supporting international student’s mental health and wellbeing Vivienne Browne
Oral (25 mins) Student Experience Barriers to Internationalisation at Home (IaH): Domestic students’ perspectives in high schools Manaia Chou-Lee
Oral (25 mins)  Health & Wellbeing International students and COVID-19 Alison Coelho
Oral (25 mins) Responses in different regions How Education New Zealand Manapou ki te Ao responded to the challenge of 2020 in the context of immediate and also ongoing student experience expectations. Ross Crosson
Oral (25 mins) Accommodation Creating a Covid Safe Framework for Events in PBSA Caitlin Dauth
Oral (25 mins) Employment and Employability Breaking through the limits – WIL ready – work ready at RMIT University Vietnam Ngoc Doan, Eric Asato
Oral (25 mins) ESOS Consumer protection and the National Code: How ESOS for students aims to empower international students during their student journey in Australia Danielle Hartridge, Molly Bonnefin
Snapshot Oral (5 mins) Connectivity – Communication and information International Student Lounge: Connecting and Engaging Students Online Rebecca Hodge, Tanya Trebilcock
Oral (25 mins) Cultural Connections COVID-19 disruption and identity: A reflection and autoethnography of a Beijing based Ph.D. scholar Stephanie Hollings
Oral (25 mins) Student Experience Revealing useful student attributes during the recent COVID-19 pandemic Jacqui Holmes
Oral (25 mins) Health & Wellbeing Peering through the gap: Training international students in mental health peer work Hasanah Hussein, Catherine Gayed
Oral (25 mins) Under 18’s Approving U18 welfare arrangements for offshore students Lucy Jenkins
Oral (25 mins) Under 18’s Supporting u18’s in PBSA in 2020 Angela Kolsch
Snapshot Oral (5 mins) Employment and Employability What career advice can international students now offer me? Reflections, recommendations, and the roads ahead for international students and their trusty ISAs. Peter Komsta
Oral (25 mins) Orientation/Online Programs La Trobe Buddy Program, connecting like minded students for cross cultural friendship and community Mandy Kitchener, Simon Jeanes
Plenary Plenary This time next year Rob Lawrence, Dirk Mulder
Keynote Keynote Collectively Reimagining Internationalization Betty Leask
Oral (25 mins) Cultural Connections Study Melbourne’s student experience initiatives in the face of the coronavirus (COVID 19) pandemic Kathryn Lysons, Chris Lee
Oral (25 mins) ESOS The pivot to online studies: What about written agreements? Klara Major
Oral (25 mins) Employment and Employability Expanding transcultural boundaries: The UniSA regional placement experience Martyn Mills-Bayne
Oral (25 mins) Community Collaboration The Connect and Learn Series (a collaborative approach) Bibiana Moreno, Sahil Puri
Oral (25 mins) Community Collaboration TEDx meets a Hackathon. INTERCHANGE: A case-study of a virtual employability and entrepreneurship challenge that built the employability skills of students across 8 universities Natasha Munasinghe, Nuala Myatt-Bocarro, Catherine Reed
Oral (25 mins) Connectivity/Communication JCU Together – maintaining connection and support through isolation Louise Myers
Oral (25 mins) Orientation/Online Programs We’re still here for you – how a university pathway provider has evolved orientation events in an online world Adele Penning, Rebecca Chow
Oral (25 mins) Health & Wellbeing Multicultural Community Action Network (M-CAN) – nothing for us without us Kanwal Saleem
Oral (25 mins) Connectivity/Communication Disruptive (or constructive) communication practice with future students, agents during COVID-19 in respect to ESOS’s National Code Standard 1-4: Key findings, opportunities for future Tanveer Shaheed
Oral (25 mins) Health & Wellbeing Anti Viral – a comic based COVID-19 resource for young people & international students Aditi Sharma
Oral (25 mins) Employment and Employability Queensland’s State-wide Talent Program: Providing an innovative approach to enhancing the employability of global talent Megan Short
Oral (25 mins) Community Collaboration Launching a new safety project: Start smart to settle well Desma Smith, Olivia Doyle
Oral (25 mins) Employment and Employability International students’ perceptions of career readiness in vocational education Behnam Soltani
Oral (25 mins) Responses in different regions ISANA NZ’s response to COVID-19 Caroline Stevenson
Snapshot Oral (5 mins) What do international students want to know about sexual and reproductive health? Maddison Stratten
Oral (25 mins) Health & Wellbeing International students connecting with a sexual health and relationships information kit Maddison Stratten
Oral (25 mins) Orientation/Online Programs Inspiring connection: The value of engaging in the context of creating community and connectedness for regional international students Zita Tattersall
Snapshot Oral (5 mins) Applying my Australian education in Nursing to influence my immediate environment Ralph Teodoro
Snapshot Oral (5 mins) Student Experience Gold Coast Student Hub: Role in Supporting & Connecting Student Community in the times of the Pandemic. Mohit Trivedi
Oral (25 mins) Under 18’s An Under 18 program with a difference Nicolle Walker
Oral (25 mins) Accommodation Building positive homestay experiences Jennifer Walsh
Oral (25 mins) Responses in different regions Queensland’s State-wide Student Support Network: Providing Accessible and Tailored Support Programs Aleesha Ware
Oral (25 mins) Cultural Connections When life gives you lemons, make lemonade: Cultural connections without borders Annette Wheatley
Oral (25 mins) Orientation/Online Programs eFriends support international students as life goes online Helen Zhang, Lakna Gunawardana, Yiru (Penny) Wang
Snapshot Oral (5 mins) “The show must go on” Greg Zaharis, Kris De Liseo


ISANA is the representative body for professionals in Australia and New Zealand who work in international student services, advocacy, teaching and policy development in international education.

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