Tuesday 4 December 2018

0830 Workshop Registration Open | MARBLE FOYER
0830 Arrival tea and coffee | GROUND FLOOR FOYER


These Professional Development opportunities will be held Tuesday 4th December prior to the Welcome Reception and are an additional cost to attend.  Please book during registration. Non-Delegates are welcome to attend. 

Fees: $150 Members (attending the conference) / $190 Non-members (attending the conference) / $190 Members / $220 Non-members

0900-1200 Foundations of International Student Advising [FULL]
Facilitator: Mary Ann Seow

While the growth of international education and international student enrolments has changed the way we provide services to students over the past decade, the principles of effective and accurate student advising remain key to successful student experiences. Full description.
Enhancing student experience through social media
Facilitators: Jinger Pan, Yashinni Mathiahlagan

Social media is of paramount importance to students – it’s their communication tool, source of information and means to network. These days, no-one is without a phone in their hands!  This workshop focuses on international students, the social media platforms they use and how institutions can use these platforms to enhance the student experience.   Full description.
1200-1300 Lunch for workshop participants
1300-1600 Critical Incident Management [FULL]
Facilitator: Mary Ann Seow

A critical incident involving a student is distressing for families, friends and staff. The effective management of any critical incident is important. Not only is it important to assist and support affected parties, it is also important to ensure that the situation is not worsened through mismanagement.  Full description.
Child protection Overview – the basics for a child safe organisation
Facilitators: Brett Lyon

This workshop is for those who come in contact with under 18s and have never had any previous basic training in Child Protection and who want to know more so that they can respond appropriately.  Full description.
1300-1700 Marketplace Bump In | BANQUET HALL


Welcome to the 2018 ISANA Annual Conference! This is the first social opportunity to catch up with your interstate colleagues and sponsors and exhibitors of the meeting.  The welcome reception also provides a great opportunity to meet delegates who are attending the conference for the first time.  Generously Sponsored by ISA Guardian & Welfare Services.

Inclusive for full delegates.  Additional tickets $48

Wednesday 5 December 2018

0730 Registration | Marble Foyer, SMC
0800 Arrival tea and coffee | BANQUET HALL
Chair: Charlotte Long
0830-0845 Welcome to Country – Uncle Chicka Madden
Welcome to Delegates & Officially Open the Conference 
– Zaki Haidari & Dunya Alruhaimi
0845-0930 Keynote Speaker: Professor Fazal Rizvi
Global connectivity and its ethical challenges in education

Fazal Rizvi is a Professor of Global Studies in Education at the University of Melbourne, as well as an Emeritus Professor at the University of Illinois at Urbana-Champaign.  Between 1998 and 2001, he served as Pro Vice Chancellor (International) at RMIT University, and in 1996 established and directed Monash Center for Research in International Education.  Full biography.

0930-1030 Panel – Student Health & Wellbeing | Chair: Bronwyn Gilson (ISANA National President)
Panel: Jordi Austin (ANZSSA Immediate Past President), Daniel Nguyen (Non-Executive Director, Blackburn South Community Bank® Branch of Bendigo Bank), Dharlene Juan (Student, Kent Institute Sydney), Vinh Dang (The University of Adelaide), Sostenis Pasang (International Student)

International students engage in study whilst engaging in life, often a new life, in Australia. Health and wellbeing are integrally part of the student experience. Students and student support practitioners will identify and discuss key factors that influence international student health and wellbeing, examples of student resilience and leadership in the health and wellbeing space, and what can be done together to further strengthen the student experience from a health and wellbeing perspective.

1030-1100 Morning Tea | BANQUET HALL
Chair: Manorani Guy
Chair: Bronwyn Gilson
Chair: Phil Honeywood
Chair: Sherrie Lee
1100-1125 OERuniversitas: A Trans-National Consortium offering free courses using micro-credits 
Prof. Rory Mcgreal
With a little help from my friends: Psychological distress and help-seeking preferences of Chinese students at Victoria University of Wellington
Kelly Atherton
Networking after 5 – Collaborating with industry to create purposeful connections between students and the community 
Oliver Batten
The #InternCrisis in 2018 and challenges faced by international medical students in NSW
Henness Wong
1130-1155 Life, love and friends – creating connectivity through healthy relationships! – Creating connections that thrive!
Diana Earl
International students and pre-departure information: What are they getting and what do they need? 
Dr John Wellard
Stop, Collaborate and Listen: Understanding international student needs in order to foster academic and social inclusion 
Dr Clint Arizmendi
From pathway to University – Critical factors in a successful transition 
Mary Ann Seow, Ewa Rutt
1200-1225 Fifty shades of success 
Jieyan (Mera) Tan
Local government’s role in international education: Welcoming, wellbeing and work-integrated learning 
Anouschka Inglis
Using interns to help enable International student success in health and well being 
Nick Ko
Enhancing the engagement between the international community and the local community in regional areas by establishment of the international hub in a regional university
Dunya Alruhaimi
1230-1255 An Australian academic in China: Lessons learned for those working with Chinese international students in Australia 
Dr Angela Lehmann
Transient homes: A visual material perspective of international students in the city 
A/Prof. Catherine Gomes
 I-LEAD: An international student leadership committee; putting international student voices at the centre of what we do
Joanna Shaw and members of I-LEAD
Improving University transition rates through goal setting 
Meera Gopalkrishna
1300-1325 A report on community engagement training in New Zealand
Terry Mcgrath
A collaboration model for student support
Lauren Orlando, Marsha Nicholson-Ramdeen
1330-1430 Lunch | BANQUET HALL
1400 SIF Chair Meeting | BALCONY
Chair: Mary Ann Seow
1430-1515 Keynote Speaker: Professor James Arvanitakis
A Holistic Student Experience – promoting engagement and resilience

Professor James Arvanitakis is the Pro Vice Chancellor (Research and Graduate Studies) at Western Sydney University. A lecturer in the Humanities and a member of the University’s Institute for Cultural and Society, he founded The Academy at Western Sydney University that received an Australian Financial Review Higher Education Excellence Award (2016).  Full biography.

1515-1530 National Code Tutorial | Bronwyn Gilson, ISANA President
1530-1600 Afternoon Tea | BANQUET HALL
Newcomers Networking Opportunity (for first timers to an ISANA conference) | BALCONY
Compliance & Academic Progress Monitoring | GRAND LODGE
Chair: Louise Tabrum
Directors & Office Managers | COMPOSITE
Chair: Bronwyn Gilson
First Year Experience & Accommodation | DORIC
Chairs: Molly Bonnefin
Student Employment, WIL & Graduate Outcomes | CORINTHIAN
Chair: Nuala Myatt-Bocarro
1600-1715 This forum will focus on academic progress issues and the intersection of International Student Advising and Academic Advising.                           MORE INFORMATION This forum will provide the opportunity to explore and discuss issues and challenges facing Directors and Office Managers. MORE INFORMATION In a fast-changing environment, it can be hard keeping up with the latest legislation.  MORE INFORMATION This forum is for interested professionals to discuss current and upcoming challenges, changes, policy and programs.  MORE INFORMATION
1700-1900 Council Meeting (by invitation only) | BALCONY

Journey to the centre of the city | Meet in the MARBLE FOYER

See the city through the eyes of our international students living in Sydney. You will join your ISANA colleagues in small teams on a scavenger hunt guided by student leaders and Kahoot to keep everyone on their toes. This is an adventure, a fun competition with prizes, and an exploration into the depths of our quirky CBD. It is an hour to unwind, embrace the outdoors and refresh your brain after your first conference day. Wear comfortable shoes for walking!

Step 1: Choose your team

  • Bin Chickens
  • Party Animals
  • Myth Busters

Step 2: Sign up http://signup.com/go/yqQDxWB

Step 3: Download the Kahoot app  https://kahoot.com/mobile-app/

Step 4: Meet in the Marble Foyer at 5:15pm

This event is brought to you by Study NSW and their International Student Welcome Desk volunteer student team leaders.

[Luna Park visit cancellled]

Thursday 6 December 2018

0800 Registration | MARBLE FOYER
0800 Arrival tea and coffee | BANQUET HALL
Chair: Charlotte Long
0830-0915 Keynote Speaker: Dr Sally Varnham, Professor of Law, Faculty of Law, University of Technology Sydney
Working with students for students: Engaging all student voices in tertiary institution decision making in Australia

Sally Varnham is Professor of Law, University of Technology Sydney.  She researches law and policy in education and is widely published in Australia and abroad.   Sally is co-editor of “Higher Education and the Law” (Federation, 2015) and co-author of “Law for Educators: School and University Law in Australia” (LexisNexis, 2007).  Full biography.


Panel – Workplace Exploitation | Chair: Mary Ann Seow

Panelists: Louise Peters – Fair Work Ombudsman Representative; Julie Doherty – NAGCAS; Bassina Farbenblum – Director, UNSW Human Rights Clinic; Sean Stimson – Redfern Legal Centre; Bijay Sapkota – President, Council of International Students Association (CISA); Brett Galt-Smith – Director, Policy and Legislation,Quality Frameworks Branch, International Group, Department of Education & Training

Recent media coverage and research has exposed international student exploitation in the workplace, particularly in the hospitality, franchised retail and cleaning industries. Students are routinely hired by employers who exploit their lack of knowledge of Australian workplace laws. Students who are aware of their rights have also stated that they feel dis-empowered to act on exploitation. With increasing numbers of international students to Australia, the workplace exploitation of our future alumni does not augur well for Australia. Panel guests will explore the role of the student, education provider, government and support agencies in addressing this. Importantly, we will discuss how the sector can educate, collaborate and support our students.

1000-1030 Morning Tea | BANQUET HALL
Chair: Bronwyn Gilson
Chair:Brett Lyon
Chair: Louise Skull
Chair: Molly Bonnefin
1030-1055 Bringing wellbeing into the role of International Student Advisor 
Debbie Vadasz, Helen Craig
Exploitation of international students in the workplace: Why do so few come forward?
Bassina Farbenblum
Managing under 18s – a school’s perspective for compliance and support across a large system
Elizabeth Webber, Elvia Cacciotti
International student support in the UK: Reflections on 50 years of UKCISA and a look at current projects and research
Julie Allen 




Enhancing the experience of under 18 year students – Monitoring welfare and accommodation under a CAAW 
Louise Tabrum
The enabled student – working together to create inclusive and fair workplaces 
Louise Peters
1130-1155 An Introduction to the National Property Accreditation Scheme (NPAS)
Rebecca Bendall

Moved to 12pm Friday 

Student Orientation: flexible and dynamic approach to enhance the student experience in a multi-campus diverse institution 
Abhishek Awasthi

Learning “to adult” – supporting international students under 18
Trish Taggart, Renee de Simone
Planning for sucess(ion): Co-creating a pipeline for the smooth transition of leadership in Peer Mentor social programs
Shawna Hooton, Arthur Yeow


1200-1330 Lunch | BANQUET HALL


All members welcome.

1230-1320 ISANA NZ Get together | DORIC

NZ Delegates connect over lunch and interact on  ISANANZ executive proposals for calendar of events for 2018 and update on working parties and government agency connections and channels for input.

Chair: Catherine Gomes & Catherine Guo
Chair: Chewy Fang
Chair: Brett Lyons
Chair: Mary Ann Seow
1330-1355 Experiences of international postgraduate students through practitioner findings and the student voice 
Terry McGrath, Sherrie Lee
Transforming weekly morning teas into re-orientation – A peer mentor’s perspective on student engagement and community building 
Vinh Dang, Shawna Hooton
Sexual health promotion among international students: carrots and sticks 
A/Prof. Limin Mao, Mr Priyadi Prihaswan
PRISMs and the National Code
Ben Houston, Brett Galt-Smith 
1400-1425 Spaces of connectedness with international students in schools: Domestic students perspectives 
Manaia Chou-Lee
Good things come to those who collaborate: Working together to enhance the student experience 
Nicole Patterson
1430-1455 Publishing, funding and networking: Strategies for PhD candidates and early career researchers  
A/Prof. Catherine Gomes
GenIn: Student Innovation Challenge 
Megan Short
Engage. Evolve. Empower.
Rima Elhage
Carrots and sticks: The impact of compliance on international student experience
Paula Durance


Doctoral Consortium sponsored by RMIT’s School of Graduate Research

Queensland Student Hub network 
Mohit Trivedi
Developing international student employability through productive and proactive state-wide partnerships-University of Tasmania 
Louise Chesterman
1525-1600 Afternoon Tea | BANQUET HALL
1600-1630 Marketplace display on wooden floor to pack down for dinner set up
Student Advisory Services | GRAND LODGE
Chair: Zaki Haidari & Mary Ann Seow
Study Abroad & Exchange | COMPOSITE
Chair: Louise Skull
Under 18 Students | DORIC
Chairs: Sam Hilbig
Transition to Study | CORINTHIAN
Chair: Amy Choo & Bijay Sapkota
1600-1700 This forum specifically looks at Student Advisory Services. Retention and completion data of students as well as graduate outcomes. MORE INFORMATION This forum specifically looks at Study Abroad and Exchange (SA/Ex), and issues surrounding student mobility generally.  MORE INFORMATION This forum specifically looks at Under 18 students accommodation, welfare and duty of Care, Institutes responsibilities and the recent changes to the National Code.  MORE INFORMATION Working with students from a wide range of backgrounds, experiences and perspectives, it is important that providers have inclusive practices to enable international students’ many transitions pathways MORE INFORMATION
1700 Sessions close, dress for dinner
Entertainment: ‘The Grouches’ live band and of course a photo booth! It is with great pleasure that the Organising Committee of the 2018 ISANA  conference invite you to attend the Conference dinner on Thursday 6th December at 7pm.The dress up theme for the night will be “Emerald City” in honour of Sydney’s nickname. The nickname was first coined by Australia’s most successful playwright, David Williamson in his play of the same name, and the tag has stuck ever since.Dorothy, The Scarecrow, The Cowardly Lion, Tin Woodman, Glinda…. who will you choose to be on the night!Generously sponsored by Sonder Australia

Inclusive for full registrations but bookings essential.  Additional tickets $115.  Book during registration.

Friday 7 December 2018

0800 Hyde Park walk and coffee with the Convenor | Meet MARBLE FOYER
0830 Registration | MARBLE FOYER
0900-0930 Arrival Brunch & Coffee snack | BANQUET HALL
Chair: Charlotte Long
0930-1015 Keynote Speaker: Prof Eileen Baldry, UNSW DVC Equity Diversity and Inclusion
Changing culture, preventing sexual misconduct

Eileen Baldry (BA, DipEd, MWP, PhD, FASSA) is Deputy Vice-Chancellor Equity Diversity and Inclusion and Professor of Criminology at UNSW Sydney. Professor Baldry has held senior positions in the Faculty of Arts and Social Sciences, serving as Interim Dean, Associate Dean Education and Deputy Dean and is appointed the first female Deputy Vice-Chancellor at UNSW. Full Biography.

1015-1125 Panel – Sexual Misconduct / Consent Matters| Chair: Charlotte Long
Panel: Belle Lim (CISA Women’s Officer), Prof Eileen Baldry (UNSW DVC Equity Diversity and Inclusion), Karen Willis (Rape and Domestic Violence Services Australia), Detective Superintendent Gavin Dengate (NSW police), Renee Hamilton (Policy Director of Safety and Wellbeing, Universities Australia)

Sexual Harassment and Assault are issues faced by all students, international students included, and have a profound and often devastating impact on students and their study environments. The launch of the Respect. Now. Always. Campaign across the university sector, #MeToo and the change to Standard 5 of the National Code have all opened the space at educational providers for awareness raising and meaningful action. The panel will discuss the international student experience of sexual misconduct and student and institutional collaborations and responses. The panel will explore the priorities that have been set, examples of best practice that can be shared across the sector and how to maintain momentum in addressing the work that remains so that this important focus continues.

1125-1130 Move to concurrent sessions
Chair: Manorani Guy
Chair: Terry McGrath
Chair: Molly Bonnefin
Chair: Kathryn Williams
1130-1155 Student-led and student-centred: Better supporting international students’ legal needs 
Kate Goodwin, Nadia Morales
The evolution of the student engagement passport 
Anne Burnett
Effective practice in International Student mental health
Sophie O’Keefe
The Council for International Education: Student Services Working Group
David Riordan
1200-1225 How high is too high? Data analysis on the rates of STIs/BBV, terminations and unplanned pregnancies among international students in Australia 
Alison Coelho
Bridging the gap: bespoke library services for international student success
Hossain Salahuddin, Meijun Huang
Positive change for students with disabilities through the development of culturally sensitive disability-inclusive practices in domestic and international education programs
Alexandra Kay, Justin Vandertouw
Student Orientation: flexible and dynamic approach to enhance the student experience in a multi-campus diverse institution 
Abhishek Awasthi
1230-1255 HIV & international students: Challenges & successes of the multicultural HIV and hepatitis service
Natali Smud
NSW Government collaborates with international education stakeholders to enhance student experience 
Chris Holmes, Nuala Myatt-Bocarro 
When do you turn 18?  Wintec’s collaborative approach to keeping young internationals happy & safe 
Sally McGill, Susan Ye
Enhancing international student employability through Australian cultural education and staff collaboration: The UNSW Professional Development Program (International Students)
Louise Shinners, Vanessa Mastro
1300-1400 Lunch | BANQUET HALL
Chair: Alison Coelho
Chair: Nuala Myatt-Bocarro
Chair: Shangyang Guo
1400-1425 A panel discussion on the increase in the rates of STI’s/BBVs, unplanned pregnancies and terminations among international students
Alison Coelho    
Educate and collaborate to keep students and staff safe 
Usha Rao
Embedding a digital literacy activity in a museum environment in a 1st Year Doctor of Optometry curriculum 
Heather Gaunt
1430-1455 International students’ safety and well-being – police & students working togethers
Roger Best
ISEAA (International Student Education Agents Association) – a collaborative approach to building a secure future for Australia’s international education industry
Melanie MacFarlane
Chair: Bronwyn Gilson
1500-1515 Conference Wrap Up and Handover 2019
1515 Farewell Afternoon Tea | BANQUET HALL


ISANA is the representative body for professionals in Australia and New Zealand who work in international student services, advocacy, teaching and policy development in international education.

ISANA Conference Managers

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