Tuesday 5 December 2017

0830 Workshop Registration Open
0830-0900 Arrival tea and coffee
Pre-Conference Workshops | The Star, Convention Centre
0900-1200 Protecting your investment: What you can do to maximize student persistence | Coolangatta Room 1&2
Dr Jim Elliott 

This workshop summarizes the workshop facilitator’s long experience with student success, persistence and engagement – as well as (to use less attractive language) student attrition and retention.  The session will address the nine key variables that research evidence indicates make a difference to the chances of a student persisting to the end of their educational program.  Participants will have an opportunity to reflect on the resources available at their own institutions, and how practice may be made more effective. Click here for full description.

Member & Delegate $150 / Non-Member & Delegate $190 / Member & Non Delegate $190 / Non-Member & Non-Delegate $220
Workshop is 3 hours including morning tea.
1200-1300 Lunch | Foyer
1200 Jellurgal Indigenous Tour departs | Registration Desk, Convention Centre, The Star
1300-1600 Managing student critical incidents | Coolangatta Room 1&2
Mary Ann Seow & Nadia Rajic – 

A critical incident involving a student is distressing for families, friends and staff. The effective management of any critical incident is important. Not only is it important to assist and support affected parties, it is also important to ensure that the situation is not worsened through mismanagement.

This workshop is designed to for those that work with students at any level. It deals with the practical issues of preparation, planning of policy and dealing with actual critical incidents.  The half-day session aims to give you the resources and knowledge to devise or revise policy and procedural guidelines for a critical incident.  Click here for full description.

Member & Delegate $150 / Non-Member & Delegate $190 / Member & Non Delegate $190 / Non-Member & Non-Delegate $220
Workshop is 3 hours including afternoon tea.
Online journey to digital journey | Coolangatta Room 3&4
Associate Professor Shanton Chang & Dr Catherine Gomes

The Educational environment is increasingly going digital; from flipped classrooms and online classes to provision of information for students in the digital environment. Yet, we know from research that now all students are ready for this environment. Click here for full description.

Member & Delegate $150 / Non-Member & Delegate $190 / Member & Non Delegate $190 / Non-Member & Non-Delegate $220
Workshop is 3 hours including afternoon tea.

Study Gold Coast_300x200Welcome Reception | Sofitel Gold Coast Broadbeach Pool Deck

Welcome to the 2017 ISANA-ANZSSA Combined Annual Conference! This is the first social opportunity to catch up with your interstate colleagues and sponsors and exhibitors of the meeting.  The welcome reception also provides a great opportunity to meet delegates who are attending the conference for the first time.

The Sofitel Gold Coast Broadbeach is a 5 minute walk from The Star at 81 Surf Parade.

Inclusive for full delegates.  Additional tickets $55

Wednesday 6 December 2017

0730 Registration | Convention Centre, The Star
Speakers Prep | Broadbeach 1
0800-0830 Arrival tea and coffee | Marketplace
Opening Session | Gold Coast Room
Chairs: Brad Inglis, Clare Mosely and Bronwyn Gilson
0830-0845 Indigenous Welcome – Kupae Kombumerri-Noonuccal, a Kombumerri custodian of the Gold Coast
Welcome to Country – Emerald Brewer, a traditional custodian of the Gold Coast
0845-0915 Welcome to Delegates – Mary Ann Seow, President ISANA and Jordi Austin, President ANZSSA
Official Opening
 – The Honourable Curtis Pitt MP
0915-1015 Lily_Kong_300Keynote Speaker: Professor Lily Kong
Provost and Lee Kong Chian Chair Professor of Social Sciences at the Singapore Management University (SMU)
Engaging students for success: Integrating pedagogical approaches, student experiences and desired outcomes
1015-1100 Student Panel | Facilitated by Karen Davis
Panellists: Ronja Blomberg, Griffith University; Jessica Jones, Auckland University Students’ Association; Benjamin Jones, University of New South Wales; Dahee Sohn, Victoria University of Wellington
1100-1130 Morning Tea & ePosters | Marketplace

Concurrent Session 1

Chair: Nadia Rajic

Gold Coast Room
Doctoral Consortium
Chair: Catherine Gomes

Coolangatta Room 1-2
Chair: Molly Bonnefin

Surfers Paradise Room 1
Communication and Information Workshops
Chair: Jordi Austin
Surfers Paradise Room 2
Supporting International Student Success Workshops
Chair: Louise Skull
Surfers Paradise Room 3
1130-1150 Training and developing first year experience mentors and building a community
Nina Riikonen
The social language strategies of Saudi students in an ESL context
Ahmed Alharbi
Teaching mindfulness to students online
Geoffrey Simmons

Opportunity through online learning: Improving student access, participation and success in higher education
Dr Cathy Stone, Ed Campbell


Respect. Now. Always: Working together to address sexual violence in university communities
Dr Renee Hamilton


VicWISE: Leadership to address employability challenges faced by international students
Sharon Smith, Manorani Guy


Defining, measuring and supporting international student success
Beth Isensee, Nasreen  Mohamed

1155-1215 A decade of mentoring at Griffith: Reflections on the achievements and limitations of a model of central support for local peer mentoring solutions
Laura Chandler, Nathan Seng
Seeking academic help: A case study of peer brokering interactions
Sherrie Lee

Enabling students in a multicultural institute
Nicole Henry, Nippy Paea, Helen Berdebes
1220-1240 L1 scaffolding for international students learning in L2
Titus Ng
Pregnant, parenting and a long way from home: International students in Victoria accessing public maternity, paediatric and early parenting care
Jane K. Middleton
Nurse Practitioner model of health care
Sarah  Hesse
1245-1305 Ready, set, go!  The lifecycle of successful student transition
Cheryl Burgess, Karen Newson
Discussion ‘Just what the doctor ordered’: Promoting wellbeing with medical students
Danielle Clayman

1310-1330 Under the radar: Report on the mental health of Australian university students
Vivienne Browne
 Doctoral Consortium proudly sponsored by:UOM_300x200
The Student Health Review: Supporting the health and wellbeing of international students
Kim Turudia, Dr Adrian Tomyn
1330-1430 Lunch & ePoster viewing | Marketplace
1340-1425 ANZSSA AGM | Surfers Paradise Room 2 (bring your lunch)
Plenary Session | Gold Coast Room
Chair: Joanna Peters
 1430-1530 Tony Dreise_150Keynote Speaker: Tony Dreise
Indigenous policy analyst & researcher, Australian National University
Empowering First Nations as co-producers of learning, not mere recipients of teaching
1530-1600 Afternoon Tea & ePoster viewing | Marketplace
Newcomers Networking Opportunity (for first timers to a ANZSSA or ISANA conference) | Surfers Paradise Room 2
1600-1830* Study Gold Coast Hub Visit Click here for more information and to register (meet the Study Gold Coast representative at the registration desk)
*Note this runs concurrently to the Special Interest Forums, you cannot attend both
This visit is now at capacity.  Thank you for your interest.
Special Interest Forums
Forum 1
Gold Coast Room
Forum 2
Coolangatta Room 1
Forum 3
Coolangatta Room 2
Forum 4
Coolangatta Room 3
Forum 5
Surfers Paradise Room 1
Forum 6
Surfers Paradise Room 2
Forum 7
Surfers Paradise Room 3
1600-1730 Student Advisory Services

Facilitator: Mary Ann Seow
Student Employment and WIL

Facilitator: Sharon Smith
Student Financial Advisors (SFAN)

Facilitator: Dorinda Harvey-Bravo
Heads of Counselling

Facilitator: Jeremy Cass
Directors and Office Managers

Facilitators: Molly Bonnefin & Bronwyn Gilson
Under 18 Students

Facilitators: Samantha Hilbig & Manorani Guy
Higher Education Health

Facilitator: Kim-Jane Turudia
1730-1830 ANZSSA Executive and Advisory Council Meeting | Coolangatta 4

Thursday 7 December 2017

0700-0730 Morning exercise with Surf Life Saving QLD | Kurrawa Surf Club, Broadbeach
0800 Registration | Convention Centre, The Star
Speakers Prep | Broadbeach 1
0830-0900 Arrival tea and coffee | Marketplace
Plenary Session | Gold Coast Room
Chair: Jordi Austin
0900-1000 UoS-CMYK-standard-logo-monoKaren_Nelson_300Keynote Speaker: Professor Karen Nelson
Pro Vice-Chancellor (Students), USC
Contextual and situational influences on student success

Sponsored by the University of Sydney
1000-1030 Morning Tea & ePoster viewing | Marketplace

Concurrent Session 2

Sexuality Symposium
Chair: Shanton Chang

Gold Coast Room
Enablers – Employability
Chair: Mary Ann Seow

Coolangatta Room 1-2
 Communication and Information
Chair: Christie White
Surfers Paradise Room 1
Connectivity and Communication
Chair: Bronwyn Gilson
Surfers Paradise Room 2
Student Support Services Workshop / National Code
Surfers Paradise Room 3

Chair: Tom Bayliss-Hack
1030-1050 Intersex, transgender and gender diversity – a guide
Moira Turnbull

The use of peer education model to tackle sexual health issues among international students in Australia
Alison Coelho

International student sexual health network: Advocating for the sexual health and wellbeing of international students
Alison Coelho


Sexual and reproductive health of international students
Alison Coelho, Dr Shanton Chang, Budi Sudarto

 Welfare assistance essential for students’ success
Emily Yam, Hassan Riaz
Using data to meet the needs of students: USQ’s innovative approach to CRM management across Student Services
Tessa McCredie

Transforming education spaces for Pasifika – implementing a Pasifika Resource Kit within 3 tertiary institutions in Canterbury
Pauline Luafutu-Simpson, Ashalyna Noa, Sam Uta’i


A professional development course for student services staff – growing our own
Dr Joanna Peters, Brendan Mosely



ESOS Act, National Code and ISANA – presentation and discussion
Brett Galt-Smith

1055-1115 University wide peer programs as a pathway to on-campus opportunity and employment: The missing link in graduate employability 
Caitlyn Dexter
The importance of mental health literacy in widening perspectives of student success
Natalie Mackintosh, Chelsea Ahern
1120-1140 Successful students – the role of a fair workplace
Louise Peters
Managing reputational risk: The development of the Queensland Reputational Risk Management framework
Gordon Scott, Rebecca Hall
1145-1205 NSW Government collaborates with international education stakeholders to enhance student experience
Robin Daroczy
Peer advice, support and communication – using students to inform students at La Trobe Melbourne Navitas Bundoora Ltd
Usha Rao
New Colombo Plan: Australians as international students in Asia and their cross-cultural learning
Associate Professor Ly Tran
1210-1230 University of Sydney Careers Centre – enhancing international student employability
Daniel Laurence, Anna Gurevich
Peer academic coaches: A front line service of the UOW Learning Coop
Melissa Stephen
Connectivity through sharing of culture: The Global Communicators Program
Sharon Twyford


Lunch & ePoster viewing | Marketplace


ISANA Australia AGM | Surfers Paradise Room 2 (bring your lunch)
ISANA New Zealand Meeting | Surfers Paradise Room 3 (bring your lunch)

Concurrent Session 3

Sexuality Symposium
Chair: Shanton Chang
Gold Coast Room
Enablers – Employability
Chair: Tessa McCreadie
Coolangatta Room 1-2
Communication and Information
Chair: Brett Lyon
Surfers Paradise Room 1
Enablers and Connectivity
Chair: Bronwyn Gilson
Surfers Paradise Room 2

Improving student sexual wellbeing – A workshop on having conversations around sexual health
Priyadi Prihaswan, Semra Tastan


Pilot training for professional working with international students
Budi Sudarto, Dr Shanton Chang, Alison Coelho

International Student & Alumni Satisfaction Survey 2017 – results and key findings for Australian and New Zealand Universities
Shane Dillon
Blended learning: A new approach to peer mentor training
Katie Yamaguchi
Investigating learning challenges facing tertiary mainland Chinese students and identifying strategies for overcoming them
Shanal Uduwana
1355-1415 Study Gold Coast Employability Program overview
Shannon Willoughby
NavigateMe: A gateway to students’ greatest potential
Jeffrey Meesterman, Rita Kusevkis-Hayes

Bring it in-house! An under 18 guardianship case study
Molly Bonnefin, Patrick Ashe
1420-1440 Increasing international student success through engagement in employability skills
Liz Journeaux
You did what?!! The benefits of collaborating with students on risk behaviours outside the classroom
Jane Gunn-Lewis, Louisa Samson
Connect. Connect. Connect
Helena Finau
1445-1505 Spinning the web: How we foster successful connections among internal and external stakeholders
Mera Jieyan Tan
Improving student success through engagement opportunities at Massey University Student Association (MUSA)
Kerry Howe, Gunhild Litwin
Decentred attachments: International Vietnamese doctoral students’ connectedness and connectivity in Australia
Lily Nguyen
1510-1530 Launching the first Unitemps recruitment franchise in the southern hemisphere at Griffith University
Troy Dobinson
Mental health screening in an international university residential centre
Lisa Bernstein
International students and the NZ Police: A collaborative safety initiative
Dylan Anderson
1530-1600 Afternoon Tea & ePoster viewing | Marketplace
Special Interest Forums
Forum 1
Gold Coast Room
Forum 2
Coolangatta Room 1
Forum 3
Coolangatta Room 2
Forum 4
Coolangatta Room 3
Forum 5
Surfers Paradise Room 1
Forum 6
Surfers Paradise Room 2
Forum 7
Surfers Paradise Room 3
1600-1730 First Year Experience and Peer mentoring / Transition Orientation / Pre Arrival International

Facilitator: Angela Leota-Hughes & Nicole Duran
Language and Learning

Facilitator: Mary Ann Seow



Facilitator: Brett Lyon
Admissions and Marketing

Facilitator: Louise Skull
 Compliance Academic Progress and Sponsored Students

Facilitator: Joanne Barker
Study Abroad and Exchange

Facilitator: Tom Bayliss-Hack

Facilitator: Caroline Spotswood



CLV_Logo_300x200‘Great Gatsby’ Conference Dinner | Pavilion Marquee, The STAR

Contrasting with the modern, developing city the Gold Coast, our theme for the conference dinner will be The Great Gatsby, inspired by the ‘Roaring Twenties’.   Take yourself back to a time of expression, decadence, and dance; an age of wonderful nonsense.  Please join the fun and feather boas by dressing in theme … a little glitz and glamour never hurt anyone.

Inclusive for full registrations but bookings essential.  Additional tickets $130.  Book during registration.

Friday 8 December 2017

0800 Registration | Convention Centre, The Star
Speakers Prep | Broadbeach 1
0830-0900 Arrival tea and coffee | Marketplace
Plenary Session | Gold Coast Room

Government & Industry with Students Panel | Facilitated by Mary Ann Seow, ISANA President

Theme: Broadening perspectives for student success – where to from here for stakeholders?

  • What have been the main issues?
  • What role can stakeholders play in addressing issues and challenges?
  • How can stakeholders collaborate to bring about change?

Panellists: Vivi Friedgut, Blackbullion CEO; Brett Galt-Smith, Department of Education and Training; Dr Christie White, ANZSSA Vice-President; Ben Jones, University of New South Wales; President; Bijay Sapkota, CISA President, Louise Peters, Fair Work Ombudsman

View panellist biographies here
1030-1100 Morning Tea & ePoster viewing | Marketplace

Concurrent Session 4

Communication and Information
Chair: Tom Bayliss-Hack
Gold Coast Room
Chair: Louise Skull

Coolangatta Room 1-2
Chair: Karen Davis
Surfers Paradise Room 1
Chair: Catherine Gomes

Surfers Paradise Room 2
Chair: Terry McGrath
Surfers Paradise Room 3
1100-1120 Game changer: a student-centred approach to orientation, transition and safety through gamification
Lena Mete, Jack Stathis
Connecting our students from the “space in-between”
George Greig
Enabling student success in Victoria: Student projects funded by Study Melbourne
Diana Crvenkovic
Becoming a competitive academic candidate – A workshop for doctoral candidates and early career researchers
Catherine Gomes, Shanton Chang
Summer Internship Program: Providing a holistic learning opportunity for equity students
Jessica Luquin, Rita Kusevskis- Hayes
1125-1145 Enhancing student disclosure: Australia’s invisible equity students and reasons for non-disclosure in Australia’s tertiary sector
Colin Clark, Rita Kusevskis-Hayes

StudyAdelaide Employer Portal Campaign to connect international graduates with export-ready businesses
Sarah Parrington
Building positive homestay experiences
Jennifer Walsh, Ian Teo
The Overseas Students Ombudsman: When things go wrong – what we can learn from current issues in student complaints
Ron Colley
1150-1210 Better pathways to success? – A study of foundation studies alumni
Ian Teo

Planning for reintegration – when international students return home
Timothy Lawther
Next steps: enhancing success for students with disabilities in graduate employment
Gabrielle O’Brien, Cathy Easte
1215-1235 Pathways to professional development through a scholar-practitioner model
Beth Isensee
Challenges and enablers for study success for students over the age of 25 living in regional Victoria
Jim Young, Shannon Kerrigan
Disconnections with the host nation and the significance of international student communities: Asian international students in Australia
Catherine Gomes
The cultural and digital Transition of Saudi Female International Students in Australia
Haifa Binsahl, Dr Shanton Chang
1235-1330 Lunch & ePoster viewing | Marketplace
1250-1320 Kiwi Confab | Surfers Paradise Room 2
New Zealand delegates are invited to a KIWI Confab over Friday lunch for an opportunity to reflect and update one another thinking towards 2018

Concurrent Session 5

Chair: Christie White
Gold Coast Room
Communication and Information
Chair: Brett Lyon
Surfers Paradise Room 1
Chair: Brad Inglis
Surfers Paradise Room 2
Communication and Information for International Students Workshop
Chair: Tom Bayliss-Hack

Surfers Paradise Room 3
1330-1350 Challenges and issues related to counselling referral in higher education – the professors’ perspectives
Steven Ng
The Deakin student mentor community of practice: Belonging, confidence, connectedness and wellbeing
Dawn Jones
Understanding well-being and mental health amongst higher degree research students – a framework for change
Dr Heidi Ellemor


Supporting international students’ school-university transition: An analytical framework
Thai Van Vu

1355-1415 Study abroad and student success: What’s the connection?
Rebecca Cozens
Great education agents lead to a great start to overseas study
Emilia Fields
Volunteering: International students’ gateway to personal and academic success
Anna Jenkins
Closing Plenary | Gold Coast & Surfers Paradise Room
Chairs: Mary Ann Seow & Christie White
1420-1440 Conference Wrap Up
1440-1510 ANZSSA & ISANA Conference Handovers
1510-1515 Award Presentations – as voted by delegates in the Meeting App!

  • Best Oral
  • Best Workshop
  • Best PosterISA logo final (002)

Presented by Ivan McKinney, ISA Guardian & Welfare Services

1515 Conference Close
1515-1545 Farewell Afternoon Tea | Marketplace



ISANA is the representative body for professionals in Australia and New Zealand who work in international student services, advocacy, teaching and policy development in international education.

ISANA Conference Managers

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