The specificity of a service contract, in particular the definition of its scope, must be unique and measurable in each segment in which it is applied. This is important because it allows for appropriate benchmarking of service qualities, and in case it is indicated in the agreement, sanctioned or awarded rewards. The importance of a service agreement model should not be underestimated. These agreements define the customer`s expectations based on the performance of the service provider and the quality they expect from them in different ways. There are important measures that are generally indicated in these agreements. These metrics are mandatory for the successful delivery of the service and include: “service contract” is a generic term that can be used to describe any contract by which two parties agree that a service is provided and one is paid for the service. A service contract can also be referred to as a general service contract, service level agreement or consulting contract. The contractor and the client acknowledge that confidential information may be disclosed between the parties during the course of a project. This information, with the exception of delivery items and other information that can reasonably be expected to be made available to the other party in accordance with the information envisaged, is considered confidential information (“confidential information”).
Neither party has the right to disclose, in whole or in part, the other party`s confidential information to third parties, and no interested party will use the other party`s confidential information on its own or third party or use that confidential information in any way, except for the purposes of the execution of this agreement, without the prior written consent of the revealing party. Each party undertakes to take all appropriate measures to protect the other`s confidential information from unauthorized use and/or disclosure. The parties undertake not to copy or modify confidential information in any way without the prior written consent of the other party. Neither party is liable to the other party for the disclosure of confidential information when, as clear and compelling evidence shows, confidential information is generally known to the public at the time of disclosure by the public party; or (b) is known to the public by innocent fault on the part of the receiving party; or (c) was legally in the possession of the receiving party prior to the signing of this agreement; or (d) is subject to current U.S. law or a valid court order requiring disclosure of such confidential information.